Frequently asked questions
Straight answers, before you ask.
Pricing, policies and what to expect on the day. Still unsure about something? Text us — you’ll get a real answer, not a form reply.
Pricing & payment
How much does a cleaning cost?
Our minimum service is $100, and most recurring cleanings run around $150. The final number depends on the size of the home, how often we come, and its condition on the first visit. After a walkthrough, the price is fixed — no surprises on the invoice.
Why don’t you publish a flat rate?
Because two homes of the same size can take very different amounts of time. We’d rather see the home and give you a price that holds than quote low and adjust it later.
Why does the first visit cost more?
If the home hasn’t had professional care recently, the first clean takes longer. It only happens once — after that, visits are about keeping the home at that level.
How do I get a quote?
Fill out the quote form or text us at (512) 806-9715. We reply within 24 hours, usually by text, and set a fixed price after a quick walkthrough.
How do I pay?
Bank deposit, Venmo or cash.
Services & areas
What’s the difference between a standard and a deep cleaning?
The checklist is the same. A standard cleaning maintains a home that is already at a good level. A deep cleaning is for a home that needs to be brought back to that level — it takes considerably longer, goes further into every surface, and usually includes add-ons like inside the oven and refrigerator, interior windows and baseboards scrubbed by hand.
What’s included in every cleaning?
Every visit follows the same room-by-room checklist: kitchen, bathrooms, bedrooms and living areas, plus the details throughout the home.
Is there anything you don’t do?
We don’t do laundry, hoarding cleanups or extreme restoration work. Organizing we’ll look at case by case, after seeing the space. And we don’t carry ladders — anything that can’t be safely reached from a step stool, we’ll tell you rather than risk it.
Do you clean offices and businesses?
Yes — offices, studios and commercial spaces across Austin, with earlier starts available so the space is clean before you open.
Which areas do you serve?
Austin, Westlake Hills, Rollingwood, Cedar Park, Round Rock, Georgetown, Leander, Lago Vista, Pflugerville and Dripping Springs. If you’re close by but not on the list, ask.
On the day
Do I need to be home?
Not at all. Many of our clients give us access and come home to a finished house. Whatever arrangement makes you comfortable works for us.
Who comes to my home, and how are they chosen?
Every team member is selected in-house for reliability, attention to detail and professionalism, then trained in our methods, products and quality standards before working independently. We don’t subcontract. Because the company is small, the people who set the standard are the same people you reach if anything is off.
Do you bring your own supplies?
Yes, we bring everything. Professional-strength where the job needs it, gentle and pet-safe where it doesn’t.
What products do you use around pets and kids?
Gentle and pet-safe products wherever the job allows — and it’s always your call. Tell us your preference and we’ll note it for every visit.
Are you bonded and insured?
Yes. Cleanera LLC is bonded and insured.
What languages does your team speak?
English, Spanish and Portuguese.
What are your hours?
Seven days a week, 9am–4pm. Commercial clients can book earlier starts.
Policies
What if I need to reschedule or cancel?
We understand that plans can change. If you need to reschedule or cancel your cleaning, please let us know at least 24 hours in advance so we have an opportunity to offer the reserved time to another client.
Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee. Same-day cancellations or missed appointments may be charged the full scheduled cleaning amount.
If our team arrives at the scheduled time and is unable to access the property, the appointment will be considered a missed appointment and the full scheduled cleaning amount may be charged.
What if something was missed?
If something included in your scheduled cleaning was missed or does not meet our cleaning standards, contact us within 24 hours of your service. We’ll be happy to return and address the area at no additional charge.
Because every home and cleaning service is different, our guarantee applies to areas and tasks included in the originally scheduled service.
How do you handle my information?
We use your details only to quote, schedule and provide your cleaning, and we don’t sell them. Read our privacy policy.
Ready to stop thinking about it?
Send us the details and we’ll come back with an estimate.